Thanks for purchasing our products at betterandbrighter.com operated by Better & Brighter Homecare Pvt. Ltd.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team at firstname.lastname@example.org.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
- Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. Products are usually dispatched within 1-4 business days.
- The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping charge if applicable, on the first package you receive.
- To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.
- We take extensive precautions for the safety of the products and their packaging while dispatching them. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
- If the shipment is tampered with or damaged, please do not accept it.
- Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
- For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
- In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges in your account.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted.
- Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
- Orders once dispatched are not eligible for cancellation.
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
- If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
- In case of a return or cancellation, the refund shall be initiated post the return of the product to us and verification of the product and packing.
Returns & Exchange
- Better & Brighter Homecare Pvt. Ltd. products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
- In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to email@example.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Kindly take a picture of the damaged/tampered side of the product or package.
- Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
- You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.b. Damaged or broken bottles/packs.c. Wrong product delivery.d. Expired product delivery.
- In case you received the wrong product, we request you to keep the product safe, saleable, and undamaged in its original packaging. Retain the invoice and original manufacturer’s packaging for successful pick-up and return.
- Returns will not be accepted if: a. The product is damaged.b. It is without an invoice.c. It is with tampered batch number and priced. It is without its original packaging.
- Please do not use the item you have raised a complaint about.
- If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
- Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:a. Failure to provide adequate information about the case.b. Failure to provide snapshots of the Invoice, packet, and box (if any).
- Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.
Better & Brighter Homecare Pvt. Ltd. reserves the right to cancel any on-going or future promotions, offers, sales, gifts, and giveaways on the products without any liabilities. For any queries feel free to reach out to our customer care team at firstname.lastname@example.org.